21Vianet is a service that's available in China. This CNAME record is required only for customers who use Microsoft 365 that's operated by 21Vianet. Check external DNS for incorrect CNAME recordsĬheck your external DNS for an MSOID CNAME record that points to .cn. Download and run the SaRA package for sign in issues.įor manual troubleshooting for step 7, or for more information, see Fix authentication issues in Office applications when you try to connect to a Microsoft 365 service.Put the following location in the File Explorer address bar: %LOCALAPPDATA%\Packages\_cw5n1h2txyewy\AC\TokenBroker\Accounts.Right-click in the selected files and choose Delete.Open File Explorer, and put the following location in the address bar: %LOCALAPPDATA%\Packages\_cw5n1h2txyewy\AC\TokenBroker\Accounts.If the process isn't blocked, but you still can't activate Microsoft 365, delete your BrokerPlugin data and then reinstall it using the following steps: If you connect through a Virtual Private Network (VPN), you might need to temporarily disable your VPN also. If so, you will also need to temporarily disable your proxy or firewall connection. Contact your system administrator to find out if you are behind a proxy or firewall that is blocking this process. Temporarily disable your antivirus software. Some antivirus, proxy, or firewall software might block the following plug-in process: Check your software's documentation for instructions or ask your administrator to do this for you.įor more information about Microsoft 365 Apps for enterprise URLs and IP addresses, see Microsoft 365 URLs and IP address ranges.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |